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Privacy Policy

Last updated: [21/08/2025]

At Stump Grinder Gloucestershire, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website or services.

1. Information We Collect

We may collect and process the following personal data when you interact with us:

  • Name

  • Email address

  • Phone number

  • Address (where relevant for service delivery)

  • Details relating to the services you request

2. How We Use Your Information

Your information is used to:

  • Provide quotes and deliver requested services

  • Communicate with you regarding appointments or enquiries

  • Improve our services and customer experience

  • Comply with legal and regulatory obligations

We do not sell, rent, or trade your personal data with third parties.

3. Sharing of Data

We only share your personal data when necessary to:

  • Deliver our services (e.g. subcontractors assisting with tree work)

  • Comply with legal or regulatory requirements

  • Protect our rights, property, or safety

All third parties are required to keep your data secure and use it only for agreed purposes.

4. Data Storage & Security

We take appropriate measures to protect your personal data from loss, misuse, or unauthorised access. Your information is stored securely and only retained for as long as necessary to fulfil the purposes outlined in this policy.

5. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data where legally permitted

  • Object to or restrict the processing of your data

  • Withdraw consent at any time (where consent is the basis for processing)

To exercise these rights, please contact us using the details below.

6. Cookies

Our website may use cookies to improve your browsing experience. These are small files stored on your device to help analyse website traffic and improve functionality. You can choose to accept or decline cookies via your browser settings.

7. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

📞 07957 871 899
📧 info@stumpgrindergloucestershire.co.uk
📍 Deer’s Leap, Shurdington Road, Cheltenham, Gloucestershire, GL51 4XP

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will always be available on our website.

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